The belt comes with a 2-year guarantee on the electronics and fabric.
We recommend that you contact Customer Services directly: sav@indienov.com
We recommend that you contact the medical equipment shop where you bought your INDIE belt.
The INDIE belt is lightweight, weighing less than 500g.
It depends on the airline. We advise you to check with your airline before travelling.
For reasons of comfort, the INDIE belt is not designed to be worn at night. However, it can be worn during a nap.
No, it has been designed to allow you to carry on with your daily activities without changing your habits. The aesthetic and ergonomic design of the INDIE belt makes it a must-have accessory for your daily routine.
Yes, the INDIE belt should be worn over your clothes like a normal belt.
Be careful not to try and slip it through your trouser loops, as this will prevent the airbag from deploying properly. You should also be careful not to wear it under certain types of clothing (down jackets, tight jackets, belted coats, etc.). The INDIENOV belt is made from Oeko-Tex certified materials, so there is no risk of it coming into contact with the skin.
Yes, the airbags can be reused. After deployment, if the airbags are in good condition, simply deflate them and fold them up according to the instructions in the user manual and in the video tutorials.
You can clean your belt with a damp cloth and soap, if necessary.
Please note that the belt and buckle contain components that must not come into contact with water. Never put the belt in the washing machine or tumble dryer.
INDIEFLOW refills are single-use. They must be changed after each deployment. In the event of a side fall, only the airbag corresponding to the side of the fall will deploy. It is therefore not necessary to change the INDIEFLOW refill on the side of the airbag that has not deployed. There are 2 sizes of INDIEFLOW refill depending on the size of the airbags (size 1 for S and M airbags, size 2 for L and XL airbags).
No, the buckle containing the electronics must never be opened, otherwise the warranty will be invalidated within 2 years of purchase. If the INDIE belt fails, please contact our After Sales Service.
Yes, the INDIE belt is rechargeable.
A charger is supplied with the belt. This plugs into the USB-C port on the belt buckle. An indicator light shows whether the belt is charging or ready to use.
The recommended price for the INDIE belt is €360, plus a €10 monthly subscription to the alert service.